Companies lie so often to customers and employees that we don’t even notice it anymore. Here are 4 common corporate lies that are just accepted as a part of everyday life.
“Your Call Is Important To Us.” – No it is not. If your call was really important to the company, it would hire more customer service people to answer the phones, and more technical people to solve your problems. Instead, companies have made the conscious decision to let you wait on hold for 20 or 30 minutes rather than spending the money to hire more people to help you.
“We Promote From Within” – This is a lie companies tell to prospective job applicants during the interview process. Most applicants don’t even realize it is a lie. But think about it for a minute. Unless you are interviewing for the lowest position at the company, the fact that the company is interviewing you means that the company decided to look outside the company instead of promoting someone from withing the firm.
The fact is that companies used to have internal training programs and then promote from within the ranks. However, as competition got more fierce and the demand for short-term profits more intense, most companies dropped these expensive training programs. It is cheaper to raid other companies for talent, than to pay to train people who may or may not stay with the firm.
“Huge Bonus Potential”- This is one of those statements that isn’t technically a lie. There is always technically a bonus potential. There is also the potential that we can travel to alternate universes, or even spontaneously combust. However, the actual chances of any of these events occurring is very remote. The reality is that if you expect to get a bonus, then you better get in writing exactly how that bonus will be calculated and when it will be paid to you.
“We Protect Your Privacy” – As the recent events at Facebook show, this is the most pervasive lie of all. If you are a customer or an employee, nothing you ever share with a company is private. All companies tell customers they protect customer emails, phone numbers and addresses. However, a large percentage of those same companies turn around and sell that private information. Often, buried in the small print of those annoying “service agreements” is something giving the company legal permission to sell your data. If you are an employee, remember that nothing you do at work is private, at least in the United States. This has been tested in U.S. courts many times. The company can look at any emails, notes, documents or anything else an employee creates at work.
Lying is a part of modern corporate life and there is not much that can be done about it. However, at the very least you can recognize that you are being lied to. About the best you can do is to protect yourself from lies as much as possible. If a company gives you poor service, switch to one where your call really is important. Protect your privacy on your own, don’t except a company to do it. Be very cautious about where you keep personal information. Get all bonus details in writing. Realize that the company will probably not promote from within. You need to manage your own career, not count on the company to do it for you. Most important – try to buck the trend of lies upon lies. Tell the truth in everything you do, no matter how painful this is in the short run. You can’t control others, but you can lead a truthful life yourself. Who knows, perhaps telling the truth might catch on some day. Probably not.